You want to create an AI chatbot for your company's website that can answer frequently asked questions by reading your existing FAQ web page and internal employee handbook PDF. Which Azure service should you use?

Direct Answer (Verified)Reviewed by Sunny (Senior Cloud Engineer)

Correct Answer: Azure AI Language (Custom question answering)

Custom question answering (formerly QnA Maker) is a feature of Azure AI Language. It allows you to quickly build a knowledge base by extracting question-and-answer pairs from exist...

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Real Exam ScenarioConversational AI

You want to create an AI chatbot for your company's website that can answer frequently asked questions by reading your existing FAQ web page and internal employee handbook PDF. Which Azure service should you use?

✓ Correct Answer & ExplanationConversational AI

Correct Answer

Azure AI Language (Custom question answering)

Why This Answer Is Correct

Custom question answering (formerly QnA Maker) is a feature of Azure AI Language. It allows you to quickly build a knowledge base by extracting question-and-answer pairs from existing documents, URLs, and PDFs, which can then be easily connected to an Azure Bot Service chatbot.

📚 What This Question Tests

This question evaluates your knowledge of Conversational AI — a core concept tested in Microsoft Certified: Azure AI Fundamentals (AI-900). Understanding Conversational AI is essential for designing scalable, secure, and cost-effective cloud architectures. Mastery of this topic will help you answer scenario-based questions confidently on exam day.

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