Which AWS service provides the omnichannel cloud contact center that often uses Amazon Lex for its automated IVR (Interactive Voice Response)?

Direct Answer (Verified)Reviewed by Sunny (Senior Cloud Engineer)

Correct Answer: Amazon Connect

Amazon Connect allows you to build customer service workflows using Lex bots for both voice and chat....

📋Part of AWS Certified Cloud Practitioner (CLF-C02) · AWS Certification Practice
Real Exam ScenarioAmazon Lex

Which AWS service provides the omnichannel cloud contact center that often uses Amazon Lex for its automated IVR (Interactive Voice Response)?

✓ Correct Answer & ExplanationAmazon Lex

Correct Answer

Amazon Connect

Why This Answer Is Correct

Amazon Connect allows you to build customer service workflows using Lex bots for both voice and chat.

📚 What This Question Tests

This question evaluates your knowledge of Amazon Lex — a core concept tested in AWS Certified Cloud Practitioner (CLF-C02). Understanding Amazon Lex is essential for designing scalable, secure, and cost-effective cloud architectures. Mastery of this topic will help you answer scenario-based questions confidently on exam day.

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More Amazon Lex Practice Questions

You are building a customer support chatbot that needs to understand natural language intent (e.g., 'book a flight'). Which service provides Natural Language Understanding (NLU) capabilities?

Which AWS service is used to build conversational interfaces (chatbots) using voice and text?

In Amazon Lex, what is an 'Intent'?

In Amazon Lex, what is a 'Slot'?

Which Amazon Lex feature allows you to design and build chatbots using a visual drag-and-drop canvas?

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