A company wants to add a voice-based interface to their existing customer service portal. Users should be able to check their account balance by speaking into their browser. Which service should they choose?

Direct Answer (Verified)Reviewed by Sunny (Senior Cloud Engineer)

Correct Answer: Amazon Lex

Lex handles both voice and text for building interactive bots....

📋Part of AWS Certified Solutions Architect – Associate (SAA-C03) · AWS Certification Practice
Real Exam ScenarioAmazon Lex

A company wants to add a voice-based interface to their existing customer service portal. Users should be able to check their account balance by speaking into their browser. Which service should they choose?

✓ Correct Answer & ExplanationAmazon Lex

Correct Answer

Amazon Lex

Why This Answer Is Correct

Lex handles both voice and text for building interactive bots.

📚 What This Question Tests

This question evaluates your knowledge of Amazon Lex — a core concept tested in AWS Certified Solutions Architect – Associate (SAA-C03). Understanding Amazon Lex is essential for designing scalable, secure, and cost-effective cloud architectures. Mastery of this topic will help you answer scenario-based questions confidently on exam day.